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REVIEW ARTICLE

A review on sentiment analysis in psychomedical diagnosis

Monali Kishor Patil1, Nandini Chaudhari2, Ram Bhavsar3, BV Pawar4

1School of Computer Sciences, KBC-NMU, Jalgaon, Maharashtra, India, 2Babaria Institute of Technology, Vadodra, Gujrat, India, 3School of Computer Sciences, KBC-NMU, Jalgaon, Maharashtra, India, 4School of Computer Sciences, KBC-NMU, Jalgaon, Maharashtra, India

Abstract

As the research in sentiment analysis (SA) has reached the advanced level of maturity, scientific community is exploring possibilities of applying SA in different domains for which huge descriptive data is available. Researcher has developed tools for SA in commercial domains like feedback from customers, review rating of movie, political domains like exit poll prediction from tweets, etc. In medical science, huge data is available which can be used for predictive modelling. Psychomedical diagnosis is an interesting field which deals with exploring behavioural patterns to potential psychological problems. In the domain of medical science, little amount of work has been done in clinical SA. However, the efforts are at an elementary level in the course of research of SA for behavioural psychology. Hence, there is an opportunity of applying SA as the first step towards automatic psychomedical diagnosis of teenagers’ behaviour patterns.

Keywords: NLP. ML. Emotion-Ontology. Mental Illness. Psychology.

Correspondence: Monali Kishor Patil, B.E.(Computer Engineering), M.E. (Computer Engineering), Ph.D. student, School of Computer Sciences, KBC-NMU, Jalgaon, Maharashtra, India. 302/A3, Runval Garden City, Thane (west), Maharashtra, India. PIN: 400608. monalismart1981@gmail.com

Received: 19 January 2020

Revised: 3 June 2020

Accepted: 4 June 2020

Epub: 12 June 2020

INTRODUCTION

Machine learning (ML) and natural language processing (NLP) are two streams under artificial intelligence (AI) as shown in Figure 1, while sentiment analysis (SA) is a new subfield which analyses written natural language text for the sentiment expressed in the given text. SA is a multidisciplinary field which uses both NLP and ML.

SA computationally identifies and categorises opinions which are expressed in a piece of text. It determines the writer’s attitude towards topic wether it is positive, negative, or neutral. SA is used to analyse writers’ sentiments, opinions, appraisals, attitudes, evaluations, and emotions, they expressed for entities. The entities can be organisations, products, services, individuals, topics, issues, and events. Nowadays, information is available online as well as in offline mode. This information can be exploited for different applications such as Customer Relationship Management (CRM), product reviews, product feedback, public voice analysis, crowd surveillance, etc.

In medical domain, research has been initiated for applications like patient opinion mining, detecting adverse drug events and effects, mining personal health information, patient knowledge retrieval, drug opinion mining, measuring healthcare quality, determining clinical outcome, etc.[1] Clinical SA is concerned with patient’s health status, medical conditions and treatment.[2]

In psychomedical domain, the researcher simulates psychological experiment paradigm of children’s game task with an artificial emotion generating model.[3] Using NLP techniques and sentiment inference, standardised platform is developed to assist psychiatrist in patient diagnosis.[4] Behaviour pattern analysis is at an elementary level in psychomedical research.

As psychomedical research is at an elementary level, hence there is an urge to analyse behavioural  patterns from written context. Youth in every countty is the biggest asset for that nation. Nowadays, many psychomedical problems have been observed in teenagers. To interprete this psychomedical problem, there is a need to first understand emotion-ontology and human behaviour. So in next section, we have discussed about emotion-ontology and human behaviour followed by teenagers’ behaviour patterns.

I. SENTIMENT ANALYSIS OF TEENAGERS’ BEHAVIOUR PATTERNS IN PSYCHOMEDICAL DOMAIN

From literature survey, it has been observed that sentiment is mapped according to polarity, i.e. positive, negative, and neutral. There is a need to work on shades and intensity of sentiment to extract writer’s emotions from written natural language text. In medical domain, clinical SA has been done. Behaviour pattern recognition is still the unfolded area in psychomedical application.

There is a major psychological problem observed in behaviour patterns among today’s teenagers. It is difficult for parents to recognise psychological problems in their teenage children. In their crucial academic years, they are found distracted from their studies. So, there is an urge to know the reasons behind their behaviour in scientific way. We are trying to resolve this teenagers’ academic distraction problem by analysing the shades and intensity of sentiment. This can be done by extracting the sentiment-words (for example, alash! Brao! Shit! Oh no! waw! Amazing!) from self-portrayals, description of patient, and session notes written by psychiatrist. In this section, we first discussed emotion-ontology and then human behaviour patterns, followed by teenagers’ psychomedical problem.

A. Emotion ontology

Dr. Ken McGill holds a doctorate degree in clinical psychology with an emphasis on family psychology. He suggested how to use emotion-ontology chart to identify emotions and feelings expressed by writer in his written context.[5]

The emotion-ontology is developed for the emotion-areas where affective phenomena are significant. Emotion-ontology addresses affective phenomena in multidisciplinary fields like psychology, psychiatry, neuroscience, biomedicine, and the life sciences. Shades of emotions are shown in Figure 2.

In different research, capturing emotional experience by client is important scenario. The emotional experience can be self-reported emotions which are often captured to monitor mood fluctuations between clinical visits in the clinical treatment of depression and bipolar disorder.

The disturbing, shocking, or “triggering” events in someone’s life can cause mental and/or emotional dysregulation within that person. These events diminish his/her ability to “see the other side of life”. Self-reported emotional experiences may also be useful in the assessment of psychological problem. The emotion-ontology chart will help in this SA of written natural language text.

B. Behavioural patterns in teenagers

Dr. Gary Chapman, has written about teenagers’ problems in his “The Five Love Languages”,[6] that had sold four million copies in English alone and had been translated into 36 languages including Arabic and Hindi as well.

Teenagers search for independence and to establish self-identity. There are many worries in teenagers’ minds like “Which morality and ideologies should they follow?” “How to tackle sexuality issues?” “How to achieve success in life?” The excessive use of mobile phones and multimedia, nuclear families, no ethics create serious issues in today’s teenagers. Verbal exploitation such as unfriendly, hurtful, strict, or demeaning words or physical abuse will damage teenagers’ emotional development. A hollow love tank has a great impact on teenagers’ life like an inspiration for learning is dissipated (“Why should I study in school? As nobody wants to understand what is happening to me?”). Teenagers are always susceptible to negative role models.

The above information helps in identifying the root cause of teenagers’ psychological problems and predicting behavioural syndromes in teenagers’ academic distractions. Now, we need to understand mental illness faced by children.

Mental illness in children is the biggest concern for today’s parents. Many children who could benefit from treatment do not get the help they need at the proper time. By designing the predictive framework to address the academic distraction problems of teenagers, several psychomedical problems can be resolved at an early stage in children. The taxonomy of mental illness in children is shown in Figure 3.

Here, we have discussed the disorders considering the scope of our problem, so there may be other mental disorders that are not included in the following discussion. Mental health disorder in teenagers are-

1. Childhood behavioural disorders

Childhood behavioural disorders are the sixth leading cause of disease ‘burden’ among teenagers. Teenage can be a time where rules, limits, and boundaries are tested.

1.1 Anxiety disorder

Obsessive-compulsive disorder, posttraumatic stress disorder, social phobia, and generalized anxiety disorder experience anxiety as a persistent problem that interferes with the daily activities of children. Many a time, heavy stress or worry causes anxiety disorder.

1.2 Attention-deficit/hyperactivity disorder

Attention-deficit/hyperactive disorder (ADHD) typically includes symptoms like difficulty paying attention, hyperactivity, and impulsive behaviour. Children with ADHD have faced problems in all these or maybe in one only.

1.3 Autism spectrum disorder

Autism spectrum disorder (ASD) is a serious developmental disorder that appears in early childhood, usually before age three. It was observed that ASD causes a major problem in communication and interaction of a child in society.

2. Wrong eating habits

There are many serious problems related to eating habits such as anorexia rervosa, bulimia nervosa, and binge-eating. Due to these bad eating habits, sometimes life-threatening conditions may occur. Children can become so preoccupied with food and weight that they focus little elsewhere.

3. Emotional disorders

Emotional disorders commonly emerge among teenagers. In addition to depression or anxiety, teenagers with emotional disorders can also experience excessive irritability, frustration, or anger. Teenagers who are facing emotional disorders get irritated and frustrated easily. It is not easy to categorise the symptoms observed in emotional disorders as they are inter-mixed.

4. Psychosis

Disorders which include symptoms of psychosis, most commonly emerge in late teenage or early adulthood. Symptoms of psychosis can contain hallucinations (such as hearing or seeing things which are not in existence) or delusions (including fixed, inappropriate beliefs). Psychosis affects teenagers' life so badly that they cannot concentrate on their studies properly.

5. Suicide and self-harm disorder

According to the World Health Organization (WHO),[7] it is estimated that 62000 teenagers died in 2016 as a result of self-harm. Suicide is the third leading cause of death in older teenagers (15-19 years). Nearly 90% of the world’s teenagers live in low- or middle-income countries but more than 90% of teenage suicides are among teenagers living in those countries. Suicide attempts are thoughtless and they create a feeling of hopelessness or loneliness. Many times, it was observed that excessive use of alcohol, abuse in childhood, shame using help from others cause a risk for suicide attempt. Communication through digital media about suicidal behaviour is an emerging concern for this age group.

6. Risk-taking behaviour problem

Many risk-taking behaviours for health, such as substance use or sexual risk-taking starts in teenage. Risk-taking behaviours can be both an unhelpful strategy to cope with poor mental health, and can negatively contribute to and severely impact a teenager’s mental and physical wellbeing.

All the above problems contribute to the academic distraction problem of the teenager. According to Mike Hobbiss, a Ph.D. student from the Institute of Cognitive Neuroscience at University College London (UCL),[8] teenage is a fascinating period. There are different compartments in our brains for different functions. Some areas of the brain are fully developed and working 100% while another area is not developed properly. ‘Cognitive control’ region of brain always develop at the end and the region where emotions and rewards get handled are developed prior. Following are ten reasons for teenagers’ academic distraction-

1. Lack of practice

Many young children are passive listener; they just listen the lessons taught by teacher. They never try to practice it; so, after some time, they are not able to recall the lessons and they loss interest in study.

2. Does not understand the material

Sometimes students do not understand the notes which are given to them for study. This lack of understanding can lead to students stop paying attention, and consequently, fall further behind.

3. Is not being challenged enough

Every student has different intellectual power. More intellectual students face problem when they do not get enough challenging task to do. If they do not receive extra difficult-task they will be bored and stop giving attension in class.

4. Distracted by external stimuli

Many a time, some students are not able to concentrate because of talkative classmates or a messy lab. All children are not capable to tackle with distracted environment and so they are not able to pay attention to a teacher.

5. Lack of motivation

In some cases, the child’s concentration problem may actually be a motivation problem. Child always needs motivation; else, they loose interest in studies.

6. Mismatched learning style

Each student memorises his/her study in various ways. Some just read, some read and write, and some just need to be attentive in class. If teacher is working with a specific learning tool which is difficult for the student to understand the topic then the child looses his/her interest in studies.

7. Not getting proper sleep or nutrition

If the child is not getting the recommended eight to ten hours of sleep each night, he or she will not have the energy needed to concentrate in class. If the child is heading to class hungry as might be he/she did not eat anything while coming to school, he or she is more apt to be distracted than learning-ready.

8. Disorganisation problems

Some students do not keep their textbooks and notebooks according to timetable in their bags. Coming to class disorganised means the kid is spending time checking out the tools and material needed to find out instead of listening to what is being taught.

9. School anxiety

Many students become anxious before going to school. Sometimes peer pressure or parents’ pressure make child worried about their results which leads to loss of childrens’ confidence.

10. Learning difficulties

If the child is having severe problems in the classroom, such as constant disruptions, distractions, or poor grades and other items have been ruled out from this list then attention should be given for his/her learning difficulties. Sometimes children may face disorders like attention deficit disorder, ADHD, or dyslexia. The child may also have hearing problem such as central auditory discrimination disorder.

After a complete review of medical domain, we should focus on how SA can be used to solve this problem. In subsequent sections, we have discussed different approaches for SA classification, SA tools, and applications of SA.

II. 360° VIEW OF SENTIMENT ANALYSIS

Here we try to cover all aspects related to SA including classification levels for SA, SA approaches, different SA tools, and applications of SA.

A. Classification level in sentiment analysis

Levels in SA is broadly classified in three categories-

1. Sentence level classification

Sentence is considered as an unit for SA. It is the most fine-grained analysis. A sentence can be categorised as subjective sentence or objective sentence. Subjective sentence has opinions, e.g. “Your saree colour is too bright”. In objective sentence, facts are depicted. Objective sentence has no judgement or opinion about object or entity, e.g. “Most of the Indian women have a huge collection of sarees”.

2. Document level classification

The whole document is considered as an unit for SA. It is assumed that document is having opinion about single entity or object. Irrelevent sentences are removed before processing for polarity mapping of document level SA.

3. Aspect level sentiment analysis

It classifies the sentiment with respect to specific aspect of an entity. Opinion holder may express opinions for different aspects of same entity, e.g. colour of a saree is very nice but texture quality is not up to the mark.

B. Sentiment analysis approaches

SA approaches broadly categorise as ‘lexicon-based approach’, ‘ML approach’, and ‘hybrid approach’. The lexicon-based approach bank on sentiment lexicon. Known and precompiled sentiment-terms group together to form a lexicon. Figure 4 gives complete view of different SA approaches.[9] Lexicon-based approach is classified as corpus-based approach and dictionary-based approach. Corpus-based approach is further divided into statistical and semantic approach. The hybrid approach makes a combination of lexicon-based and ML approaches. Following are some commonly used supervised learning ML approaches for SA.

1. Support vector machine classifiers

Support vector machine (SVM) finds best separator for different classes in the search space. Text data is based suited for SVM as the sparse nature of text. SVM can be used for sentiment polarity classifier. In the learning process, SVM seek for the best hyper-plane among several existing alternative hyper-planes (discrimination boundaries). In linear SVM, there are two classes which should be separated by hyper-plane, and SVM should seek for the best hyper-plane to separate two classes of positive and negative.

2. Naïve Bayes classifier

It is easy to work with Naïve Bayes (NB) classifier during training phase as well as classifying phase. It is the most frequently used classifier. A NB classifier works with the principle that the existance of a specific feature in a group is not related to the existance of any other feature. For example, we can say that “this is a banana”,  if it is yellow, curve shape, and about five inches long. Here, each feature of ‘banana’ seperately contributes to the probability that “this is a banana”.

3. Maximum entropy

The maxent classifier which is also called as a conditional exponential classifier. It converts labelled feature sets to vectors using encoding. This encoded vector is then used to calculate weights for each feature followed by combining them to determine the most likely label for a feature set.[9] Maximum entropy (ME) is achieved with the help of conditional probability. It can find distribution over classes like logistic regression. The overlapping features between classes can be handled by ME. It also follows certain feature exception constraints. It follows the similar processes as NB, for finding the polarity of the sentiments.

4. Rule-based classifier

The data space is exhibited by the set of rules. The left-side of the rule represents a condition on the feature set which is expressed in disjunctive normal form. The right-side of the rule is the class label. The conditions are based on the term presence. In training phase, all the rules are constructed depending on the criteria used. The two general criteria are support and confidence. The support is the complete number of instances in the training dataset which are appropriate to the rule. The conditional probability is denoted by confidence where the right-side part of the rule is fulfilled if the left-side part is fulfilled.

III. SURVEY ON SENTIMENT ANALYSIS

Pang et al.[10] started working on syntactic attributes n-gram method. Research scholars classify opinionated text into different levels. Mullen and Collier[11] and Wiebe et al.[12] worked on sentiment polarity classification at document level. Riloff et al.[13] checked whether sentence is subjective or objective. Wilson et al.[14] developed the concept phrase level classification. It was observed from literature that SVM and NB classifiers from probabilistic class is used by maximum researchers as it gives better results.[15]

A. Survey of sentiment analysis approached

Gautam and Yadav[16] worked on three basic techniques, NB, ME, and SVM, and introduced new technique, semantic orientation with WordNet followed by basic technique. Researcher used python and natural language toolkit (NLTK) to train and classify data with NB and SVM. Total dataset of size 19340 was used; out of which, 18340 was used for training and 1000 was used or testing.

Hamzah and Widyastuti[17] checked performance of ME and k-mean clustering (KMC). Result showed that KMC gave better performance than ME on an average three per cent precision. KMC was faster than ME by 25 msec in analysing 2000 text opinions.[17]

Ficamos et al.[18] worked on ME approach to SA which captures domain specific data in Webio. Complexity of n-gram feature extraction was more than bi-gram method.

A multi-criteria decision making approach was created by Kumar[19] for endorsing a product with the help of SA. The list of top essential features which influenced customer was identified by decision making process.

Rani and Kumar[20] analysed rule based SA system for tweets.

Rane and Kumar[21] worked on multiclass SA with preprocessing on data to clean the tweets.

Kurniawat and Pardede[22] used particle swarm optimization (PSO), information gain techniques, and SVM classifier to choose appropriate characteristics from input documents.

Idrus et al.[23] worked on text mining which is a technology capable of analysing semi-structured and unstructured text data where data mining processes structured data only. The accuracy for NB classifier algorithm was 73.33% while combing PSO with NB improved its accuracy to 76%.

Kristiyanti et al.[24] compared SVM and NB algorithms. They took public opinion from Twitter as input data for the topic “West Java governor candidate” from the period of 2018 to 2023. Datasets collected in this study was a separate set of texts in the form of documents collected from Twitter with crawling methods from social media of Twitter only for Indonesian language.[24] SVM and NB is popular algorithm in SA classification because of their good performance and high accuracy. 2-gram method is used before applying SVM and NB in this study. NB exceled with highest accuracy of 94% as SVM produced highest of 75.5 % accuracy.

Ruskanda et al.[25] focused on language study with the help of rule-based approach. Here, researchers concentrated on content of dataset as subjective sentences, annotated aspects per sentence, and the value of polarity per aspect as the first step in their research.

Birbeck and Cliff[26] used Bayesian classifier to generate stock predictions, which was input to an automated trading algorithm. This approach performed better than random chance.

Neural networks are always applicable to transfer features for adapting text classification models from source domain to a target domain. A capsule-based hybrid neural network which mined richer textual information to improve expression capacity was created by Du et al.[27] Attention-based model uses self-attention mechanism and convolutional neural networks (CNN). The hybrid capsule-based model results into better performance as it uses less training time and simple network structure. This model was tested on two short text review datasets. On movie review data, it resulted in highest accuracy of 82.55%.[27]

Ding et al.[28] developed multi-domain adversarial neural network for text classification. Multi-domain adversarial training strategies along with orthogonal constraints were used to separate private and shared feature with each other. In this way performance of source and target domain was improved.[28]

Manshu and Bing[29] worked on cross-domain sentiment classification (CDSC). Sometimes domain has divergence, so a sentiment classifier performs less well when directly applied to these domains. Domain independent features were learned by adversarial neural networks. For example ‘pivots’, these are words with same sentiment polarity in different domains.[29] A hierarchical attention network with prior knowledge information (HANP) for CDSC task was proposed. Both domain independent and domain specific features were obtained. Considering Amazon reviews as dataset, HANP showed effective accuracy in experimental results. Table 1 concludes the survey of SA approaches.

The summary of above research work for SA is mapped in terms of advantages and disadvantages in Table 2. Each SA techniques has its pros and corns. Dictionary- and corpus-based approach should be combined with probabilistic or linear classifier to get good result. From literature, it is observed that SVM and NB techniques were used by maximum researchers and they got comparatively good results in terms of accuracy and efficiency.

B. Sentiment analysis in medical domain

Exploring information in health-related, social medial services or in terms of hard bond reports is of great interest for patients, researchers, and medical companies. Patient’s health status, medical conditions, and treatment for his/her illness is the main concern in medical SA. The challenge is, however, to provide easy, quick, and relevant analysis of the vast amounts of information available online and offline.

Internet users searching for health information and support are increasing day by day. According to Google, an estimated seven per cent of Google’s daily searches are health-related; Google’s total daily health-related searches amount to 70,000 each minute.[30] SA for the medical domain has a broader range as compared to SA for the business domain. Facets of sentiment in health-related texts concern patient status, medical condition or treatment.

Survey of psychomedical sentiment analysis

SA is a multidisciplinary problem. Research work has been done for polarity mapping as positive, negative, or neutral. Some devices are also developed to recognise emotions from human-activities, mostly to help old age people. Recent trends in the field of SA are finding strength of sentiment in symbolic texts, making categories of reviews, detecting attitude from the tweet data, detecting sentiment in clinical texts, and the moods from music.

Many researchers are working on automated text analysis methods to find out how to measure psychological and demographic properties. An enormous amount of human-generated text needed to be analysed. So, there is a need to search a suitable ML method which handles this psychologically relevant data (Table 3).

Iliev et al.[31] reviewed the widespread methods of automated text analysis from the viewpoint of social scientists. User-defined dictionary (UDD), feature extraction, and word co-occurrences are the three approaches discussed along with semantic role labelling, cohesion, hybrid methods by Iliev et al.[31] to encourage psychologists to add automated text analysis to their methodological toolbox.

Tighe et al.[32] specified techniques of feature reduction to categorise the writer’s personality characters. Principal components analysis (PCA) is used to identify patterns and highlights the similarities and differences in data. Learning algorithms used were two SVM (library for SVM [libSVM] and sequential minimal optimization [SMO]), linear logistic regression (simple logistic), one k-nearest neighbour (instance-bases learning with parameter k [IBk], where k equaled one and five), C4.5 decision tree (J48), NB, Random forest.[32] www.MyPersonality.org website was used to retrieve data consisting of 2468 essays or daily writing submissions from 34 psychology students. Waikato environment for knowledge analysis or Weka, a machine learning algorithm and data pre-processing tool was used.

Ronad et al.[33] wrote theoretically about child and adolescent mental health in the Indian context. They specified that many people suffering from psychiatric illnesses remain untreated, even though treatment exists, as stated by WHO. WHO reported that one in every five children has mental health issues. If the problems get identified in early-stage, it will prevent expensive rehabilitation programmes and adult treatment. It is possible to prevent the majority of behaviour disorders in the school environment itself.[33] Mental health problems in children are associated with educational failure, family disruption, disability, offending and antisocial behaviour, substance abuse, and delinquency.

Kamath et al.[4] have provided an intelligent digital assistance system for psychiatrists in the treatment of critical psychological disorders like schizophrenia and bipolar disorder. They developed the semantics-based gradient processing algorithm. They used a NB model, term frequency-inverse document frequency (TF-IDF) method, and NLTK. They used web-based application, Apache Mahout, Java code, and for pre-processing, python language was used.[4]

Garcia-Ceja et al.[34] used sensor data in their work. The main concern in this survey was mental disorders/conditions like depression, anxiety, bipolar disorder, and stress. Wearable devices like smartphones, smartwatches, and fitness bands have embedded sensors in them, as well as they have communication devices (Wi-Fi, Bluetooth), inertial sensors (accelerometer, gyroscope), physiological sensors (heart rate, dermal activity), and ambient sensors (ambient pressure, temperature).[34] Using this sensor data along with ML methods can give a piece of meaningful information about a person’s current health state. Researchers surveyed on the basis of three taxonomy: type of study (association, detection, forecasting), the timeline of study (short term or long term), and type of sensing devices (wearable, external, and software/social media).

Shi and Li[3] contributed in the AI domain by giving the psychological experiment paradigm of children’s game task, test process of emotional spontaneous transfer and stimulus transfer model, reasoning method and analytical hierarchy process (AHP) is multi-system. They established a mood state regulation algorithm, based on emotion energy theory and a combination of Hidden Markov Model (HMM)-based spontaneous transfer and stimulus transfer.[3] They developed an emotion decision and associative memory model of a humanoid robot in the process of facial expression interaction in 2018.

Conclusion

There is a need to analyse the behaviour patterns of teenagers who are facing psychological problem and taking treatment under psychologist or psychiatrist. The written report about patient by doctor, the self-portrait of teenager patient, the description about teenager by parents about his behaviour will be considered as input context. The behaviour problem will be extracted from the text by analysing shades of sentiment observed in the input context. This will help to link the behaviour problem at teenage with some symptoms in early childhood. With the help of this prediction, we will be able to avoid the brutality of psychomedical problems at teenage.

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Source of support: Nil. Declaration of interest: None.

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